Have you paid a security deposit and would you like to request a refund? You can submit a request to the Directorate of Spatial Planning and Development (R&O).
What does this product or service mean?
Attach proof of payment and your bank details. The Directorate may request additional information.
A refund is a request to receive all or part of a security deposit that you have paid, provided you are eligible.
When can you apply for this?
You must prove that you paid the security deposit and that a refund applies in your situation.
How do you apply for this?
Submit a written request to the Directorate of Spatial Planning and Development (R&O). Include your leasehold details and the amount of the security deposit. Attach proof of payment and provide your bank details. You will be notified of the outcome of the assessment.
Who can you contact?
If you have any questions, please contact the Public Entity Bonaire's Customer Contact Centre (KCC):
- Telephone: +599 715 5330
- Monday to Thursday: 8:00 a.m.-12:00 noon and 2:00 p.m.-5:00 p.m.
- Friday: 8:00 a.m.-12:00 noon and 2:00 p.m.-4:30 p.m.
- Email:info@bonairegov.com
- WhatsApp:(+599) 715 5330
- You can also use the chat function atbonairegov.com
How long does it take?
This depends on the verification and financial processing.
Do you disagree with the decision?
Do you disagree with a decision? In most cases, you can file an objection. Ask at the service desk or consult the decision letter to find out how to object and within what period.
What do we do with your personal data?
When you submit a request or report, the Public Entity of Bonaire needs your personal data. The Public Entity of Bonaire handles your data with care.
The BES Personal Data Protection Act specifies how the Public Entity of Bonaire must do this.
The most important rules are:
- The Public Entity of Bonaire only requests data necessary to process your request or report.
- They record and process your data securely, confidentially, and with care.
- Your data will only be used for the application or report, or for something directly related to it.
- Your data will not be retained longer than necessary for the application or report.
- Other organizations will only receive your data if required by law.
- You may ask how your data is being used and what happens to it.
