Customer Contact Center (KCC)
Phone and WhatsApp: (+599) 715 5330
Email: info@bonairegov.
Live chat: on bonairegov.com
The KCC provides information, advice, and support regarding municipal and island-wide services offered by the Public Entity of Bonaire, including:
Information & Referrals
- General information about services provided by the Public Entity of Bonaire
- Referrals to the appropriate department or staff member
- Explanations of procedures, requirements, and necessary documents
Complaints
- Registration of complaints
Appointment Management
- Scheduling and canceling Civil Affairs appointments
- Confirming appointments
Assistance with Digital Queries
- Initial assistance with questions from residents who have limited or no digital skills
- Explanations of online portals and e-services
- Assistance in multiple languages (including Papiamentu, Dutch, English, and Spanish)