How do you file a complaint?

There are also other ways to file your complaint. You can do so in one of the following ways:

Online using the complaint form
In person at an OLB service desk at one of the following locations, where our staff will help you fill out the form.

Location	Adress	Hours of Operation
Directorate of Community and Care (S&Z)	Kaya Neerlandia 41	Mon-Fri: 8:00 a.m. - 5:00 p.m.
Directorate of Supervision and Enforcement (T&H)	Kaya Grandi 56-58	Mon-Fri: 8:00 a.m. - 5:00 p.m.
Directorate of Spatial Planning and Development (R&O)	Kaya Grandi 56-58	Mon-Fri: 8:00 a.m. - 5:00 p.m.
Finance Department	Kaya Industria Pariba 28	Mon-Fri: 8:00 a.m. - 11:45 a.m. I 2:00 p.m. - 4:00 p.m.
Executive Council	Kaya Grandi 30	Mon-Thu: 8:00 a.m. - 12:00 p.m. I 1:30 p.m. - 5:00 p.m. Fri: 8:00 a.m. - 12:00 p.m. I 1.30 p.m. - 4:30 p.m.

By phone: call +599 715 5330.
A Customer Contact Center representative will answer your call. They can help you fill out the form.
By email: send an email to info@bonairegov.com.
The Customer Contact Center will assist you.

What happens next?

Together, we’ll review how the complaint will be handled. This may include, for example:

Working together to find a solution.
A discussion with the person who is the subject of the complaint (hearing both sides of the story).
Launching an investigation.

If your complaint cannot be addressed, we will refer you to the appropriate agency.
We also use the complaints we receive to identify ways to improve our services.