You can file a complaint if you feel that an OLB employee or director has not treated you fairly.
What can’t you file a complaint about?
Not everything qualifies as a complaint. You cannot file a complaint in the following situations:
- Reports regarding public spaces.
Is the issue related to a problem in a public space, such as a broken streetlight or a pothole? If so, you cannot file a complaint. Please submit a report via this page instead.
- Objections to a decision.
Do you disagree with an official government decision? In that case, you can file an objection or an appeal. A complaint is not intended for this purpose. You can find more information on this page.
- Cases currently before the court.
Has your case already been brought before a court? If so, we cannot process your complaint.
Not sure if your issue qualifies as a complaint?
Please contact us. We’d be happy to assist you. You can do so by contacting the Customer Contact Center using the following information:
- Phone: +599 715 5330
- Email: info@bonairegov.com
Examples of complaints
- You have not received a response to your questions.
- You have been given incorrect information.
- You feel you were treated rudely by an employee.
- You have been passed from one person to another without a resolution.
- You feel that no one is listening to you.
- You believe your privacy has been violated.
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