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Energy allowance update

The energy allowance helps Bonaire residents with their electricity costs. If your living situation or income changes, you must report this as soon as possible to the Directorate of Social Affairs and Care.

Description

Take notice!

If your situation changes, such as a new address, a different electricity bill, or a change in income, you must report it. This prevents your allowance from stopping or having to repay funds later.

You receive a $1300 allowance on your electricity bill with WEB. This credit is deducted monthly based on your electricity usage. If your personal situation changes, such as income or address, you must update your details.

Conditions

The conditions:

  • You must be been living legally on Bonaire for five years or more without a break at the time of the application.
  • Your income must not exceed the maximum limit for your household situation.
  • You must provide the correct documents as proof of your change.

Approach

  • Gather the necessary documents, such as a new electricity bill or proof of income.
  • Visit bonairegov.com/stroom or go to the Directorate of Social Affairs and Care.
  • Fill in the update form and attach the required documents.
  • Submit your request online or in person.
  • You will receive confirmation of your update and an assessment of your request.

Contact

For questions, call or WhatsApp 701 1055 or e-mail koriente@bonairegov.com.

Period

Updates are usually processed within four weeks. You will receive a notification about the outcome.

Costs

Updating your details is free.

Objection and appeal

If you disagree with a decision about your energy allowance, you can file an objection within six weeks. The letter you receive will explain how to do this.

Data Protection

If you submit a request or report, the Public Entity Bonaire requires your personal data. The Public Entity Bonaire handles your data with care.

The Personal Data Protection Act BES outlines how the Public Entity Bonaire must do this.

The most important rules are:

  • The Public Entity Bonaire only requests data necessary to process your request or report.
  • Your data is securely, confidentially, and carefully recorded and processed.
  • Your data is only used for the request or report or anything directly related to it.
  • Your data is not kept longer than necessary for the request or report.
  • Other organizations receive your data only if required by law.
  • You can ask how your data is used and what happens to it.
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